Privacy Policy

Effective date: September 21, 2026

This Privacy Policy explains how MEZIE (“MEZIE,” “we,” “us,” or “our”) handles information when you use the MEZIE mobile application and related services.

Information we process

Depending on the features you use, MEZIE may process account information, problem descriptions, photos you choose to submit, voice/audio you choose to record for transcription, fix/history records, app identifiers used to operate your account or usage allowance, and subscription or purchase-related information.

Some information is optional. For example, you may choose whether to submit a photo or use voice input. Guest mode may be available without creating a standard account.

How we use information

• Provide, operate, secure, and improve MEZIE.
• Authenticate users and maintain sessions.
• Analyze problem descriptions and optional images to generate guidance.
• Transcribe audio when you use voice input.
• Maintain fix history and service usage records.
• Administer subscriptions, purchases, entitlements, and usage allowances.
• Respond to support and account requests.

Service providers

MEZIE uses third-party service providers to operate the service. These include Supabase for authentication and backend/database services; OpenRouter to route AI requests; OpenAI models for problem analysis and speech transcription; RevenueCat for subscription and entitlement infrastructure; Google services for Google authentication and Google Play transactions; and Apple services for Apple Sign-In and App Store transactions where applicable.

When you submit a problem description or optional image for analysis, that content may be transmitted through our backend and AI service providers for processing. When you submit a voice recording for transcription, the audio is transmitted off-device for transcription processing.

Storage and security

On supported native platforms, authentication session credentials are stored using operating-system-backed secure storage. MEZIE also uses local app storage for certain preferences, history, and session-related functionality. Network communications use standard encrypted connections such as HTTPS/TLS where supported.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Advertising and sale of data

MEZIE does not sell personal information and does not use personal information for third-party advertising or marketing based on the current app implementation.

Account and data deletion

Authenticated users can request deletion from the Account area in MEZIE. The in-app deletion flow is designed to delete the MEZIE account and associated MEZIE-controlled user records. You can also review deletion instructions on our Account Deletion page.

Deleting a MEZIE account does not automatically cancel an active App Store or Google Play subscription. Subscription cancellation is managed through the applicable store account.

Data retention

We retain information as needed to provide the service and for legitimate operational, security, legal, and accounting purposes. When an eligible account deletion request is completed, MEZIE-controlled account records covered by that request are deleted, subject to information we may be required or permitted to retain by law or for legitimate purposes. Third-party platforms may retain transaction or other records under their own policies.

Children

MEZIE is not intended to be directed to children unless expressly stated otherwise in the applicable app-store listing. If we learn that information has been collected in violation of applicable child-privacy requirements, we will take appropriate steps.

Your choices

You can choose whether to use optional photo and voice features. You may sign out or use available account-deletion controls. Device permissions such as microphone access can be controlled through your device settings.

Changes to this policy

We may update this Privacy Policy as MEZIE changes. We will post the updated version at this address and update the effective date when appropriate.

Contact

Privacy or support questions: support@askmezie.com.